CASPer Practice Test 2025 – Your All-in-One Guide to Excel in Computer-Based Assessment for Sampling Personal Characteristics

Question: 1 / 400

In resolving workplace conflicts, what is an effective strategy?

Publicly confront the person

Avoid any discussion

Communicate privately and gain understanding

Communicating privately and gaining understanding is an effective strategy for resolving workplace conflicts because it facilitates open and honest dialogue in a safe environment. This approach allows the parties involved to express their views without the pressure of an audience, which can often amplify emotions and lead to defensiveness. By engaging in a private conversation, individuals can clarify their positions, share their feelings, and seek common ground. This encourages empathy and helps build trust, making it easier to reach a resolution that honors the perspectives of both parties. Furthermore, this strategy emphasizes the importance of understanding, which is crucial for developing effective solutions and preventing future conflicts.

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